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FREQUENTLY ASKED QUESTIONS

What you need to know to do business with Kupendiza.

    1. Shipping Methods

      Products in stock ship in 1-3 business days. In the U.S., that means non-rush orders should get to you in 3-5 days. For custom orders, we will discuss time-to-ship with you when you place the order. If an individual piece has to be crafted, then shipped from the other side of the world, delivery times will vary widely. But some things are well worth the wait! 

      Your package will arrive via USPS Priority Mail or UPS.

      2. Multiple Shipping Destinations

        Did you know? You can place one order and ship individual items to multiple addresses. This makes gift-giving easier at holiday time. International customers can ship to multiple addresses by placing a separate order for each shipping address. (We cannot yet ship single international orders to multiple addresses. For full details, please visit our International Shopping page.)

        3. Easy Returns

          No, we don't like returns any more than the next company. However, we are 100% committed to your satisfaction. So if you're not 100% satisfied with your purchase we will take it back. 

          Refunds are available on returns made within 30 days of the original order date. From 30-90 days, we will give you 100% store credit. On exchanges, we will bear the cost of shipping your Kupendiza bag back to us and will ship the exchange item for free.

          If you're in the D.C. Metro area, just give us a call. Maybe we can handle the return or exchange in person.

          We want you to love your Kupendiza bag for many years!

          At all times, please let us know how we're doing: info@kupendiza.com - or leave a Review on our home page!

          4. Gift Boxing

          We offer three gifting options:
          1. Kupendiza Gift Box - $5
            • Your item comes ready for the giving—boxed with tissue paper and topped with a bow. Oversized items will be gift-wrapped and tied with a silver ribbon. A blank gift card will be included for you to personalize, or if you prefer, we can personalize it for you with a handwritten message.
          2. Kupendiza Gift Box Kit - $3
            • An easy-to-assemble Kupendiza gift box with tissue paper, a bow and a blank gift tag for you to personalize.
          3. Gift Message - Free
            • Include a message of 8-12 words with your gift, free of charge. Limited to one complimentary gift message per shipping destination.
          Gift boxing services are not yet available on international orders. 

          5. Privacy: What Information We Collect and From Whom We Collect It

          Nonpublic personal information is the info we collect in connection with providing our service to you. It may come from the following sources:
          • Info you provide on applications or other forms;
          • Info about your transactions with us, our affiliates, or others; and
          • Info we receive from non-affiliated third parties, including consumer reporting agencies.
          This may be collected in person, by mail, fax, or by other electronic means as permitted by law or as expressly authorized by you.

          6. What Information We Disclose and To Whom We Disclose It

          Depending upon the product or service offered, we may disclose nonpublic personal information we collect to:
          • Persons or companies that perform services on our behalf.
          • Other companies with which we have joint marketing agreements as permitted by law. In Maryland this includes only your name, contact information, and information about your transactions with us or our affiliates.
          • A law enforcement or other government authority to prevent or prosecute fraud or other unlawful activities.
          We do not disclose any information about you to either affiliates or non-affiliates, except as permitted by law. Our affiliates are companies with which we share common ownership.

          7. Your Right to Verify the Accuracy of Information We Collect

          Keeping your information accurate and up to date is very important to us. In some states, you may request reasonable access to your nonpublic personal information. If you believe the information we collected about you is inaccurate, you may request that we amend, correct or delete it. We will notify you when the amendment is made. 

          8. Our Security Procedures

          We restrict access to your nonpublic personal information and only allow disclosures to persons and companies as permitted or required by law to assist in providing products or services to you.
          We maintain physical, electronic, and procedural safeguards to protect your nonpublic personal information. Should your relationship with us end, we will maintain and only disclose your nonpublic personal information in accordance with this Privacy Policy.
          This Notice applies to the following companies and any separate accounts established for the products they may offer:
          Kupendiza, LLC